PRIVACY POLICY

Effective Date: 27th August 2025
Last Updated: 11th October 2026

1. Introduction

• The Venugopal Institute of Independent Mathematics (VIIM) respects the privacy of visitors, participants and customers.

• This Privacy Policy explains what personal information we may collect, how we use it, when it may be shared and the measures we take to protect it. By using our website or registering for our programmes, you acknowledge this policy.

2. Information We Collect

• Depending on how you interact with VIIM, we may collect:

Identity and Contact Information

• Name

• Email address

• Telephone number

• Institution or organisation

• Academic or professional details relevant to a programme

Registration Information

• Programme selected

• Registration date

• Attendance and participation records

• Assignment or assessment information, where applicable

• Certificate details, where applicable

Transaction Information

• Payment amount

• Payment date

• Transaction reference

• Payment status

• Refund status, where applicable

Technical Information

• Our website or service providers may process technical information such as browser details, device information and usage logs, depending on the tools and settings used.

• We aim to collect only information reasonably necessary to operate our programmes and provide our services.

3. How We Use Information

VIIM may use personal information to:

• Process registrations and enrolments.

• Deliver workshops and training programmes.

• Communicate schedules and access instructions.

• Respond to enquiries and provide support.

• Confirm payments and process refunds.

• Maintain attendance and certificate records.

• Improve our educational services.

• Meet applicable legal, tax and accounting requirements.

• Prevent misuse, fraud or unauthorised access.

We will not use personal information for unrelated purposes where consent or another lawful basis is required and has not been established.

4. Online Payments and Checkout Security

• Payments may be processed through Razorpay or another payment provider identified at checkout.

• Payment providers process payment information according to their own terms, privacy policies and security practices.

• VIIM does not intend to collect or store complete payment card numbers, CVV codes, card PINs or payment passwords.

• Participants should enter sensitive payment information only through the authorised payment provider's secure checkout interface.

• VIIM may receive transaction references, payment status, transaction amounts and other information needed to reconcile payments and administer enrolments.

• No website or electronic transaction can be guaranteed to be completely secure. VIIM will take reasonable measures to protect the information under its control.

5. Sharing of Information

VIIM may share relevant information with:

• Payment service providers for transaction processing.

• Online meeting platforms for programme delivery.

• Website, email and technology service providers supporting our operations.

• Professional advisers where necessary.

• Government authorities or other parties when required by law.

Information will be shared only to the extent reasonably necessary for the relevant purpose or as otherwise permitted by applicable law.

We do not intend to sell participants' personal information to third parties.

6. Online Platforms

• Our programmes may use third-party services such as Google Meet, Zoom and other educational tools.

• When participants use these services, their information may be processed according to the respective providers' privacy policies and settings.

• Participants should review the relevant terms and privacy information where appropriate.

7. Recordings and Educational Materials

• Some programmes may be recorded for educational, documentation or replay purposes.

• Where a programme will be recorded, VIIM will provide appropriate notice and seek consent where required.

• Participants should avoid sharing sensitive personal information during recorded sessions.

• Recordings will be handled according to the programme arrangements and applicable privacy requirements.

8. Data Retention

• VIIM retains personal information for as long as reasonably necessary to provide services, maintain educational and financial records, resolve disputes and comply with legal obligations.

• Retention periods may vary depending on the type of record and the applicable requirements.

• Information that is no longer required will be deleted, anonymised or otherwise handled appropriately, subject to applicable law and legitimate record-retention needs.

9. Data Security

• VIIM will take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

• Access to information will be limited where reasonably practicable to people or service providers who need it for legitimate operational purposes.

10. User Rights and Requests

• Subject to applicable law, user may request access to, correction of or deletion of personal information held by VIIM.

• Some information may need to be retained for legal, tax, accounting or other legitimate purposes.

• To submit a privacy-related request, contact us using the details below.

11. Children and Student Information

• Where a programme involves minors, registration and participation arrangements will be handled with appropriate parental or guardian involvement where required.

• VIIM will seek to collect only the information reasonably necessary for the relevant educational activity.

12. Changes to This Policy

• VIIM may update this policy to reflect changes in its operations, technology or applicable law.

• The latest version will be published on the VIIM website with an updated date.

Contact

Venugopal Institute of Independent Mathematics (VIIM)
Email: viim.drmathtvg@gmail.com
Phone: +91 63805 57735
Website: www.viim.in

SERVICE DELIVERY POLICY

Effective Date:  27th August 2025
Last Updated: 11th October 2026

Service Delivery Policy — Digital Educational Services

The Venugopal Institute of Independent Mathematics (VIIM) provides educational workshops, webinars, training programmes and related academic services primarily through digital platforms.

Nature of Delivery

All workshops and training sessions are delivered live online via digital meeting platforms (Zoom/Google Meet) or offline session; no physical goods are shipped.

1. Online / Offline Programme Access

• Following successful registration and payment, where applicable, participants will receive programme details and access instructions through their registered email address or another designated communication channel.

• Meeting links and access credentials may be provided shortly before the programme begins.

• Participants should ensure that their contact details are correct and that they check their inbox and spam folder for programme communications.

2. Delivery Schedule

• The programme description or registration confirmation will specify the applicable date, time, duration and delivery arrangements.

• Participants should join at the communicated time.

• If VIIM changes the schedule, registered participants will be notified using the available contact information.

3. Technical Requirements

Participants generally require:

• A computer, tablet or smartphone.

• A reliable internet connection.

• A supported browser or meeting application.

• Audio equipment and other tools specified for the programme.

Certain programmes may require mathematical software or other applications. Any essential requirements will be disclosed in the programme description.

4. Educational Materials

• Where included in the programme, supplementary materials may be provided electronically through email, a website, a shared document or another digital platform.

• The availability of recordings, downloadable materials, assignments and certificates depends on the specific programme.

5. No Physical Shipping

VIIM does not ship physical goods as part of its standard online workshop and training services.

Any educational materials included in these services are delivered electronically unless the programme description expressly states otherwise.

6. Delivery Problems

If a participant does not receive access instructions, the participant should contact VIIM using the contact details below.

If VIIM is unable to deliver a programme as advertised, it will communicate the available alternatives and handle cancellations or refunds according to the Refund & Cancellation Policy.

7. Changes to This Policy

• VIIM may update this policy to reflect changes in its operations, technology or applicable law.

• The latest version will be published on the VIIM website with an updated date.

Contact

Venugopal Institute of Independent Mathematics (VIIM)
Email: viim.drmathtvg@gmail.com
Phone / WhatsApp: +91 63805 57735
Website: www.viim.in

VIIM RESOURCE PERSONS POLICY

Effective Date: 27th August 2025
Last Updated: 11th October 2026

1. Purpose

• The Venugopal Institute of Independent Mathematics (VIIM) invites academicians, researchers, industry professionals, educators and subject experts to contribute to its educational, research and professional-development activities.

• This policy establishes the principles governing the association of Resource Persons with VIIM, their academic contributions, programme arrangements, professional conduct, remuneration and recognition.

2. About the VIIM Academic Resource Team

VIIM is an independent educational initiative founded by Dr. Thothathri Venugopal to promote mathematics as a way of thinking, with emphasis on conceptual understanding, logical reasoning, creativity, independent thinking, mathematical modelling and real-world problem solving.

The VIIM Academic Resource Team brings together individuals with complementary expertise in:

• Mathematics and Mathematical Sciences

• Mathematical Modelling and Computational Mathematics

• Statistics and Data Analysis

• Artificial Intelligence and Computing

• Graph Theory and Network Applications

• Operations Research and Decision Science

• Mathematics Education and Teacher Development

• Simulation, Automata Theory and related areas

The team supports VIIM's objective of cultivating independent mathematical thinkers through meaningful academic engagement.

3. Eligibility and Association

• Academicians, faculty members, researchers, experienced teachers, industry professionals and other suitably qualified individuals may be invited to associate with VIIM as Resource Persons or Academic Experts.

• Association is based on relevant expertise, academic or professional experience, interest in VIIM's educational objectives and mutual agreement.

• VIIM may invite individuals based on their qualifications, experience, publications, professional contributions or demonstrated subject knowledge.

• An invitation or association with the VIIM Academic Resource Team does not imply employment, statutory appointment, university affiliation or government accreditation.

4. Areas of Contribution

Resource Persons may contribute, according to their expertise and availability, through:

• Invited lectures and academic talks.

• Mathematics workshops and demonstrations.

• Hands-on sessions involving mathematical software and computational tools.

• Mathematical modelling and real-world problem-solving activities.

• Faculty Development Programmes and teacher-enrichment initiatives.

• UG and PG project guidance.

• UG and PG internship mentoring.

• Research-oriented activities and academic discussions.

• AI-assisted mathematical learning and computational exploration.

• Development of presentations, worksheets, learning resources and educational materials.

The specific contribution of each Resource Person will be agreed upon individually.

5. Nature of Engagement

Resource Persons may participate in online, offline or hybrid academic activities, as mutually agreed.

Each engagement may specify:

• Programme title and academic objectives.

• Nature and scope of the contribution.

• Date, duration and delivery format.

• Expected preparation and deliverables.

• Participant group and intended learning outcomes.

• Honorarium or other agreed financial arrangements, where applicable.

• Requirements concerning materials, recordings and attribution.

The details of an engagement will be communicated before the activity begins.

6. Honorarium and Financial Arrangements

• The nature, schedule and honorarium of each engagement will be mutually discussed and agreed upon, taking into account the Resource Person's availability, expertise, preparation, duration and scope of contribution.

• Not every association or contribution necessarily carries an honorarium. Any voluntary or unpaid engagement should be understood and agreed upon in advance.

• Where payment is agreed, the amount, payment schedule, applicable documentation and any relevant tax requirements will be communicated to the Resource Person.

• No payment or recurring engagement is implied solely by membership of the VIIM Academic Resource Team.

7. Academic Standards and Professional Conduct

Resource Persons are expected to:

• Present material accurately and responsibly.

• Encourage conceptual understanding, independent reasoning and constructive questioning.

• Respect participants, colleagues and differing academic viewpoints.

• Acknowledge sources, references and the contributions of others.

• Respect applicable copyright, intellectual-property and confidentiality requirements.

• Avoid misleading claims concerning qualifications, affiliations, accreditation or programme outcomes.

• Disclose any relevant conflict of interest that could affect an engagement.

VIIM encourages interactive, inquiry-based and application-oriented approaches consistent with its educational philosophy.

8. Learning Materials and Intellectual Property

• Unless otherwise agreed in writing, Resource Persons retain ownership of materials they independently create and bring to a VIIM programme, subject to any third-party rights.

• The ownership and permitted use of jointly developed materials, recordings, presentations, worksheets, software, course content and other deliverables should be agreed upon before their creation or use.

• VIIM and the Resource Person should obtain the necessary permissions before reproducing, distributing, recording, adapting or commercially using materials belonging to the other party.

• Resource Persons must not use third-party copyrighted material without the required permission or lawful basis.

9. Recordings, Publicity and Attribution

• Where a programme is to be recorded, the recording arrangements and intended use should be communicated in advance.

• Consent and permissions will be obtained where required for recording, publication, distribution or promotional use.

• VIIM may identify a Resource Person by their approved name, qualifications, professional designation and institutional affiliation in relevant programme announcements and reports, subject to accuracy and appropriate permission.

• The Resource Person should not imply that their institution officially endorses or sponsors VIIM unless such endorsement or sponsorship has been formally authorised.

• Use of VIIM's name, logo or other branding by a Resource Person requires appropriate permission.

10. Participant Data and Confidentiality

• Resource Persons must handle participant information responsibly and use it only for authorised academic or programme-related purposes.

• Participant contact details, assessment records, unpublished research, confidential institutional information and other non-public information must not be disclosed or used for unrelated purposes without appropriate authorisation.

• Any participant data received for mentoring, project guidance or programme delivery should be protected against unauthorised access or disclosure.

11. Independence and Non-Exclusivity

• Association with VIIM is ordinarily non-exclusive unless a separate written agreement specifies otherwise.

• Resource Persons remain professionally independent and may continue their existing academic, research and professional activities.

• The association does not create an employment relationship, partnership, agency or joint venture unless expressly established by a separate agreement.

• Resource Persons may express their own academic opinions. Such opinions should not be represented as official VIIM positions unless authorised.

12. Scheduling, Changes and Withdrawal

• Programme schedules and commitments will be mutually agreed upon.

• A Resource Person who becomes unavailable should inform VIIM as early as reasonably possible so that alternative arrangements can be considered.

• VIIM may reschedule, modify or cancel an engagement when necessary and will communicate relevant changes to the Resource Person.

• Either VIIM or the Resource Person may discontinue a non-exclusive association by providing reasonable notice. Any outstanding commitments, agreed payments, confidentiality obligations and intellectual-property arrangements will be handled according to the applicable agreement.

13. Recognition and Certificates

• VIIM may acknowledge Resource Persons through programme announcements, participation records, appreciation letters, certificates or other appropriate forms of recognition.

• Any recognition will reflect the contribution actually made.

• A Resource Person designation does not by itself confer an academic qualification, statutory appointment or institutional accreditation.

14. Changes to This Policy

• VIIM may update this policy to reflect changes in its operations, technology or applicable law.

• The latest version will be published on the VIIM website with an updated date.

Contact

Venugopal Institute of Independent Mathematics (VIIM)
Email: viim.drmathtvg@gmail.com
Phone / WhatsApp: +91 63805 57735
Website: www.viim.in

TRAINING AND ASSESSMENT POLICY

Effective Date: 27th  August 2025
Last Updated: 11th October 2026

1. Purpose

• The Training and Assessment Policy establishes the principles governing the design, delivery, assessment, and certification of training programmes offered by Venugopal Institute of Independent Mathematics (VIIM).

• VIIM aims to cultivate independent mathematical and computational thinking through structured learning, practical activities, problem-solving, analytical inquiry, and the application of concepts to relevant problems.

• This policy promotes transparency regarding programme duration, participation, assessment, completion requirements, and certificate issuance.

2. Scope

• This policy applies to training programmes, workshops, skill-development courses, internships, and other learning activities offered by VIIM, subject to the specific terms announced for each programme.

• Individual programmes may prescribe additional requirements depending on their subject matter, duration, mode of delivery, and intended learning outcomes.

3. Programme Design

Each programme should specify, as appropriate:

• Programme title and subject area.

• Intended participants and entry requirements.

• Learning objectives and expected outcomes.

• Syllabus or topics covered.

• Total programme duration.

• Mode of delivery: in-person, online, or blended.

• Practical activities, assignments, or projects.

• Assessment methods and completion requirements.

• Nature of the certificate to be issued.

4. Programme Duration and Learning Hours

The duration of each programme will be announced before or at the time of registration.

Depending on the programme, learning hours may include:

• Instructor-led sessions.

• Guided practical exercises.

• Supervised laboratory or software activities.

• Assignments and project work.

• Assessment and presentation activities.

5. Attendance and Participation

• Participants are expected to attend the scheduled sessions and participate in the activities prescribed for their programme.

• Where attendance is a completion requirement, the programme announcement will specify the applicable minimum attendance threshold.

• For programmes that include practical work, participants may also be required to complete exercises, assignments, demonstrations, or project activities.

• Attendance alone does not necessarily establish successful completion of a programme where assessment is required.

6. Assessment

VIIM may use one or more of the following assessment methods, depending on the programme:

• Written or online tests.

• Problem-solving exercises.

• Practical demonstrations.

• Software-based tasks.

• Assignments or case studies.

• Individual or group projects.

• Reports, presentations, or viva voce assessments.

• Evaluation of a completed learning outcome or practical artefact.

7. Completion Requirements

To qualify for a certificate of successful completion, a participant must satisfy the requirements announced for the relevant programme.

These may include:

• Meeting the prescribed attendance requirement.

• Completing compulsory practical activities or assignments.

• Obtaining the required assessment result.

• Submitting a project, report, or other specified output.

• Satisfying any additional requirements announced before or during the programme.

The specific requirements may differ between programmes. Participants should refer to the programme description or instructions provided by VIIM.

8. Certificate Issuance

VIIM may issue different forms of certificates according to the nature of the programme and the participant's level of completion.

These may include:

a. Certificate of Participation
Issued to acknowledge participation in a programme, subject to the participation conditions announced for that programme.

b. Certificate of Completion
Issued when the participant has completed the prescribed programme activities and satisfied the stated completion requirements.

c. Certificate of Successful Completion or Skill Training
Issued when the participant has met the prescribed learning and assessment requirements for a programme designed to evaluate knowledge or practical competence.

9. Certificate Records

• VIIM will maintain appropriate records of certificates issued, including the certificate number, participant details, programme information, issue date, and status.

• These records may be used for administrative purposes, responding to enquiries, verifying certificates, correcting errors, and addressing cases of suspected misuse.

10. Academic Recognition and Credit

• A VIIM training certificate documents the participation, completion, or assessed learning specified on the certificate.

• A VIIM certificate does not, by itself, guarantee academic credit, semester credit, exemption from a university paper, admission, employment, professional recognition, or equivalence to a formal qualification.

• Any recognition of a VIIM programme for academic credit, including credit under a Recognition of Prior Learning (RPL) framework, is subject to the applicable rules and the independent decision of the university or other competent institution.

• Where a programme has been formally adopted or approved for credit by an educational institution, the relevant approval and credit conditions should be stated accurately.

11. Participant Responsibilities

Participants are expected to:

• Provide accurate registration information.

• Complete required activities honestly.

• Follow the instructions and assessment rules for the programme.

• Submit their own work, except where collaborative work is expressly permitted.

• Avoid plagiarism, impersonation, fabrication of results, or other forms of academic misconduct.

• Use certificates only for legitimate purposes.

VIIM may withhold or cancel a certificate where there is sufficient evidence that it was obtained through misrepresentation, impersonation, or serious assessment misconduct, subject to appropriate review.

12. Corrections and Complaints

• Participants may contact VIIM regarding errors in attendance records, assessment results, completion status, or certificates.

• VIIM will review such requests against available records and the applicable programme requirements.

• Where an error is confirmed, VIIM may correct the record, issue a corrected certificate, or provide appropriate clarification.

13. Changes to This Policy

• VIIM may update this policy to reflect changes in its operations, technology or applicable law.

• The latest version will be published on the VIIM website with an updated date.

Contact

Venugopal Institute of Independent Mathematics (VIIM)
Email: viim.drmathtvg@gmail.com
Website: www.viim.in

CERTIFICATE VERIFICATION POLICY

Effective Date: 27th  August 2025
Last Updated: 11th October 2026

1. Purpose

• This policy establishes the procedures and principles governing the numbering, verification, correction, and revocation of certificates issued by Venugopal Institute of Independent Mathematics (VIIM).

• The objective is to enable participants, educational institutions, employers, and other authorised parties to verify the authenticity and current status of VIIM certificates.

2. Scope

• This policy applies to certificates issued by VIIM for its training programmes, workshops, internships, skill-development courses, and other eligible learning activities.

• The verification process is intended to establish whether a certificate corresponds to a record maintained by VIIM and whether that record indicates that the certificate is currently valid.

3. Certificate Numbering

• Each certificate issued under a system of unique identification will be assigned a certificate number.

• The certificate number should be unique within the relevant VIIM certificate register and should be recorded alongside the participant's name, programme title, duration, issue date, and certificate status.

• A certificate number serves as a reference for verification. The number alone does not establish authenticity unless it corresponds to an official VIIM record.

• VIIM will take reasonable steps to prevent duplicate numbering and maintain the integrity of its certificate register.

4. QR-Code Verification

• VIIM may print a QR code on its certificates to provide convenient access to the online certificate-verification facility.

• The QR code may direct the user to:

  • The VIIM certificate-verification page; or

  • A verification page associated with the relevant certificate.

• The verification page may request or display the certificate number and other limited information necessary to check the record.

• A successful verification should be based on the certificate register maintained by VIIM, not merely on the presence of a QR code, logo, signature image, or certificate number.

Scanning a QR code is a means of accessing the verification service; it is not, by itself, proof that the certificate is genuine.

Users should ensure that the verification page belongs to VIIM and should not rely solely on a screenshot or a printed copy of an online verification result.

5. Verification Results

• Depending on the information available in the certificate register, the verification facility may return one of the following results.

  • Valid: A matching certificate record has been found, and the certificate is recorded as valid.

  • Revoked: A matching record exists, but VIIM has withdrawn the certificate's validity following an authorised review.

  • Not Found: No matching certificate record could be located using the information submitted.

  • Unable to Verify: The verification service is temporarily unavailable or cannot complete the check.

• A Not Found result does not, by itself, establish fraud. The certificate number may have been entered incorrectly, the record may require manual review, or the certificate may predate the current electronic register.

• Where a certificate cannot be verified online, the holder or the requesting institution may contact VIIM for further examination.

6. Manual Verification

• A participant, educational institution, employer, or other interested party may request manual verification by contacting VIIM.

• The request should provide sufficient information to identify the certificate, preferably the certificate number and programme title.

• VIIM may request additional information or documentary evidence where necessary to distinguish a genuine certificate from an inaccurate, altered, or unauthorised copy.

• Any confirmation provided will be based on the official records available to VIIM.

7. Correction of Certificate Details

• A certificate holder may request correction of an error in the participant's name, programme title, duration, date, or other recorded information.

• The request should be submitted to VIIM with the certificate number and relevant supporting evidence.

• VIIM will review the request against its registration, attendance, assessment, and certificate records, as applicable.

• Where an error is confirmed, VIIM may:

  • Correct the underlying record.

  • Issue a corrected certificate.

  • Update the online verification record.

  • Mark the earlier certificate as superseded or no longer current, where appropriate.

• Corrections should preserve an appropriate record of the change to maintain the integrity of the certificate register.

• A correction request does not automatically establish that the original record is incorrect. VIIM may seek additional evidence before making changes.

8. Revocation of Certificates

• VIIM may revoke a certificate where there are reasonable grounds to conclude that it was:

  • Issued in error.

  • Obtained through impersonation or material misrepresentation.

  • Based on falsified attendance, assessment results, or completion records.

  • Issued using forged, altered, or unauthorised documentation.

  • Obtained through serious misconduct that materially affected eligibility for the certificate.

• Revocation should be based on an appropriate review of the available evidence by an authorised representative of VIIM.

• Where practicable, the certificate holder should be informed of the concern and given a reasonable opportunity to respond before a final revocation decision is made.

• VIIM may take immediate protective action where necessary to prevent ongoing misuse, subject to subsequent review.

9. Effect of Revocation

• When a certificate is revoked, VIIM may:

  • Update its internal certificate register.

  • Change the online verification status to Revoked.

  • Notify the certificate holder of the decision.

  • Issue a corrected record or replacement certificate where the original issue was an administrative error.

  • Notify a relevant institution or organisation where disclosure is lawful and appropriately justified.

• A revoked certificate should not be represented as currently valid.

• The revocation of a certificate does not automatically determine the status of any separate academic, employment, or other decision made by a third party on the basis of that certificate.

10. Certificate Register and Record Integrity

• VIIM will maintain a certificate register to support verification and record management.

• The register may include:

  • Certificate number.

  • Participant name.

  • Programme or course title.

  • Training duration.

  • Issue date.

  • Completion or assessment status, where applicable.

  • Current certificate status.

  • Relevant correction or revocation history.

• Access to the complete register should be restricted to authorised persons.

• The public verification facility should display only information reasonably necessary to establish certificate authenticity and status.

11. Limitations of Verification

• Verification confirms the status of a certificate in VIIM's records. It does not independently establish that the programme is accredited by a statutory or regulatory authority, that the certificate carries university credit, or that the holder has a qualification beyond what the certificate expressly states.

• VIIM certificates document the learning, participation, or assessment specified in the relevant certificate. Academic credit, equivalence, or formal recognition remains subject to the decision of the competent educational institution or authority.

• VIIM will endeavour to maintain accurate verification records but cannot guarantee uninterrupted availability of an online verification service.

12. Misuse and Fraudulent Certificates

• Any suspected forgery, alteration, unauthorised issue, or misuse of a VIIM certificate may be reported to the Institute.

• VIIM may examine the available evidence, correct its records, update verification status, and take other appropriate action in accordance with applicable requirements.

• The use of VIIM's name, logo, certificate number, or QR code on an unauthorised document does not make that document genuine.

13. Changes to This Policy

• VIIM may update this policy to reflect changes in its operations, technology or applicable law.

• The latest version will be published on the VIIM website with an updated date.

Contact

Venugopal Institute of Independent Mathematics (VIIM)
Email: viim.drmathtvg@gmail.com
Website: www.viim.in

REFUND & CANCELLATION POLICY

Effective Date: 27th  August 2025
Last Updated: 11th October 2026

This policy applies to workshop registrations, online training sessions, webinars and other paid educational services offered by the Venugopal Institute of Independent Mathematics (VIIM).

1. Before Registering

• Participants should review the programme description, schedule, duration, eligibility conditions and fees before making payment.

• By completing registration, participants acknowledge that they have reviewed the relevant programme information and this policy.

2. Cancellation by a Participant

The following is the refund schedule for standard VIIM workshops.

Receipt of Cancellation request and the Proposed refund

• At least 7 calendar days before the programme begins (100% of the programme fee)

• 3–6 calendar days before the programme begins (50% of the programme fee)

• Less than 72 hours before the programme begins (No refund)

• After the programme has begun (No refund for the completed or partially attended programme)

3. How to Request a Cancellation

Participants should email: viim.drmathtvg@gmail.com

Use the subject line: Workshop Cancellation and Refund Request

Include:

• Participant's full name

• Registered email address

• Programme name

• Programme date

• Payment reference or transaction ID

• Reason for cancellation, if the participant wishes to provide one

VIIM may request additional information reasonably necessary to identify the transaction.

The date and time at which VIIM receives the request will be used to determine the applicable cancellation period.

4. Cancellation or Rescheduling by VIIM

• If VIIM cancels a programme and does not offer a suitable alternative accepted by the participant, the participant will be eligible for a full refund of the programme fee paid.

• If a programme is rescheduled, registered participants will be informed of the revised arrangements.

• Where a participant cannot attend the revised date, VIIM will offer a refund or another appropriate resolution according to the circumstances and applicable law.

5. Technical Difficulties

• Participants are responsible for having suitable internet access, compatible devices and the necessary software.

• If a participant experiences an individual connectivity or device problem, a refund will not automatically be available.

• However, if a technical problem attributable to VIIM prevents the programme from being delivered substantially as advertised, VIIM will consider a reasonable remedy, which may include an alternative session, access to a recording where available, a credit or a refund.

6. Duplicate or Incorrect Payments

• If a participant makes a duplicate payment for the same registration, VIIM will verify the transactions and refund the confirmed duplicate amount.

• If an incorrect amount has been charged due to a verified transaction error, VIIM will investigate and provide an appropriate correction or refund.

7. Refund Processing

• Once a refund is approved, VIIM will initiate the refund through the original payment method or the applicable payment provider's refund process. 

• VIIM's target is to initiate approved refunds within 7 business days.

• After initiation, the time taken for the amount to appear in the participant's account depends on the payment provider, card network and issuing bank.

• International transactions may require additional processing time.

• VIIM will provide available refund or transaction references upon request.

8. Non-Refundable Items

• Where a programme includes separately identified non-refundable services or charges, these will be clearly disclosed before payment and applied only where legally permissible.

• Nothing in this policy excludes any refund or remedy required under applicable law.

9. Changes to This Policy

• VIIM may update this policy to reflect changes in its operations, technology or applicable law.

• The latest version will be published on the VIIM website with an updated date.

Contact

Venugopal Institute of Independent Mathematics

Email: viim.drmathtvg@gmail.com
Phone / WhatsApp: +91 63805 57735

www.viim.in